Everything is Broken

Everything is Broken…

There’s more than one occasion where I have uttered the phrase, “Why can’t this just work?”  Usually after battling it out with some piece of software that the marketing fluff described as “simple” and “easy-to-use” and turns out to be more like incredibly complex and completely undocumented.  I want my technology to just work, but I also want it to be cutting-edge, infinitely configurable, and fully documented.  Those who are familiar with the Project Management Triangle may realize that having all three is impossible.  To which I say, what about in n-th dimensions?

Seriously though, I have noticed that with the speed of innovation, especially in the cloud, most things that are released are at least partly broken.  And that’s not just for beta or preview features, generally available features and functionality are buggy and partly undocumented.  Major releases of software have always had some bugs, which is why “It ain’t done till SP1” was a mantra among the Microsoft cognoscenti.

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